What is Standard Delivery?
We ship to all states within the United States, including Alaska and Hawaii. All United States deliveries will be shipped via UPS, USPS or FedEx. All orders are shipped out Monday-Friday, excluding federal holidays in the US. Orders are processed within 48 hours and depending on shipment option can take up to 3-5 business days for mainland US orders. Orders shipping to Hawaii can take up to 5 weeks due to carrier time frames. Please note that carrier shipping times are outside of our control.
Why is there a $9.95 shipping fee for the HLC Super Saver Diaper Trial Pack?
The HLC Super Saver Diaper Trial Pack includes 14 diapers and is completely free of charge — you only pay $9.95 for shipping and handling. This small fee helps us cover postage, packaging, and fulfillment costs so we can continue offering free trials to families across the country.
We keep this shipping cost as low as possible and do not profit from it. The goal is simply to give parents the opportunity to try HLC Super Saver Diapers before committing to a full-size box.
Does othercare ship to my country?
We currently do not offer international shipments as well as to Canada or Mexico. We hope to be able to in the future so check back soon.
What if there's an issue with my order?
Please inspect your order upon receiving and contact us within 7 days of receiving if the item is defective, damaged or if you receive the wrong item. Please make sure to send us an email at support@othercare.org and include any pictures of packaging, labels and damage products. We will do our best to ship out a replacement, if available. If a replacement is not available at this time we will refund the full purchase price of your item minus shipping.