What countries do you ship to?
We ship to all states within the United States, including Alaska and Hawaii.
How much does shipping cost?
Currently shipping is free of charge. To offer free shipping, we choose the most economical shipping option, so your order may take a couple of days longer to arrive.
How long will it take to receive my order?
Orders are shipped from our Texas warehouse within 24 hours of being placed (Monday to Friday). Standard shipping normally takes 5-7 days, depending on the courier.
If you're shipping to Hawaii please be aware that it may take up to 5 weeks for your order to arrive. As we choose the most economical shipping option to provide free freight, we are subject to USPS' standard shipping to Hawaii.
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
To start a return, you can contact us at orders@othercare.org
What if I don't receive my order confirmation or tracking email?
If you haven’t received your order confirmation or tracking email within a few minutes of placing your order, don’t worry, sometimes they can land in your spam or junk folder, so be sure to check there first.
If it’s not there, feel free to send us a message using the chat box on our website, and our team will be happy to help you track down your order details.