Privacy policy

Effective Date: November 12, 2024

This Privacy Policy outlines how Othercare, a DBA of Naturalena Brands, collects, uses, and protects the information you provide while using our website. We are committed to maintaining your trust and ensuring your privacy is respected. Please read this policy carefully to understand our practices regarding your personal information.

1.Β Information We Collect

Personal Information

When you interact with our website, we may collect personal information that you voluntarily provide, including but not limited to your name, email address, mailing address, phone number, and payment information. This information may be collected when you make a purchase, sign up for our newsletter, or contact us with inquiries.

Non-Personal Information

We may also collect non-personal information about your usage of our site, including IP addresses, browser types, the pages you visited, and the time spent on each page. This information helps us analyze trends and improve the user experience on our website.

2. How We Use Your Information

Othercare uses your information for the following purposes:

  • To process and fulfill your orders and donations.
  • To communicate with you regarding your orders, account, or any inquiries.
  • To send you marketing communications, updates, and promotional offers, if you have opted in.
  • To improve our website, products, and services through analysis of user behavior.
  • To protect the security and integrity of our website.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting business, or servicing you, as long as they agree to keep this information confidential. Examples of such third-party services include payment processing, marketing support, and website hosting.

Additionally, we may disclose your information if required by law or to protect our rights, property, or the safety of our users and others.

4. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is 100% secure, so we cannot guarantee absolute security. We encourage you to take precautions to protect your own information, such as using secure passwords and avoiding public Wi-Fi when submitting sensitive information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that allow us to recognize your browser and remember certain information, such as your preferences. You may disable cookies in your browser settings, but doing so may limit your ability to use some features on our website.

6. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect or maintain personal information from children. If we become aware that we have inadvertently collected information from a child, we will promptly delete it from our records.

7. Your Choices and Rights

You have the right to:

  • Access and review your personal information held by us.
  • Correct inaccuracies in your information.
  • Request deletion of your information, subject to legal or contractual obligations.
  • Opt-out of marketing communications by following the instructions in each communication or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

8. Changes to This Privacy Policy

Othercare may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We encourage you to review this policy periodically for the latest information on our privacy practices. The date at the top of this page indicates when this policy was last updated.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Othercare, a DBA of Naturalena Brands

Email: support@othercare.org

Thank you for choosing Othercare. We appreciate your trust in us to protect your personal information while supporting our mission to make a difference across America.

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