FAQs

What countries do you ship to?

We ship to all states within the United States, including Alaska and Hawaii.

How much does shipping cost?

We offer free shipping on all subscribe & save orders, and also on orders that are $35.00 or more.

Orders under $35.00 will have a $9.99 shipping fee.

How long will it take to receive my order?

Orders are shipped from our Texas warehouse within 24 hours of being placed (Monday to Friday). Standard shipping normally takes 3-5 days, depending on the courier.

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

To start a return, you can contact us at orders@othercare.org

Why is a 501(c)(3) nonprofit like othercare selling products?

othercare sells products as a sustainable way to fund our mission. Every purchase supports our charitable programs—like distributing essential hygiene supplies to communities in need. By choosing othercare, you're not just buying for yourself, you're giving back too.